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Timely redressal of postal customers complaints top priority: DG Pakistan Post

ISLAMABAD: Director General Pakistan Post Muhammad Akhlaque Rana on Thursday said that timely redressal of postal customers complaints is top priority and responsibility of the department. 

In an interview, he said that on the special directives of Prime Minister Imran Khan and Minister for Communications and Postal Services Murad Saeed, Pakistan Post has started organizing monthly online open court (Khuli Katchehry) for resolving the complaints of the postal services clients.

He said that all the postal circle heads also holding such complaint redressal forums through Zoom application on first Saturday of every month from 11 am to 12 pm.

The open court was being joined by senior management of Pakistan Post and listen the customers complaints.

He said that the management was directed to take steps for resolving customers complaints immediately.

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M M Alam

M. M. Alam is a Pakistan-based working journalist since 1981. Karachi University faculty gold medalist Alam began his career four decades ago by writing for Dawn, Pakistan’s highest circulating English daily. He has worked for region’s leading publications, global aviation periodicals including Rotors (of USA) and vetted New York Times as permanent employee of daily Express Tribune. Alam regularly covers international aviation and defense-related events including Salon Du Bourget (France), Farnborough (United Kingdom), Dubai (UAE). Alam has reported thousands of events and interviewed hundreds of people in Pakistan, UAE, EU, UK and USA. Being Francophone Alam also coordinates with a number of French publications.