ISLAMABAD: The Pakistan Railways has finalized all arrangements to establish an online Railways Complaint Centre in Islamabad that would start working from second week of February to redress passengers’ grievances without any delay.
“The passengers and other persons will be able to lodge their complaints against any staff of railways, cleanliness, timing of the trains round the clock through website or phone,” an official in the Ministry of Railways told media.
Answering a question, he said the department had started campaign against the passengers travelling without tickets, which significantly reduced the number of ticket dodgers.
The official said Pakistan Railways was considering a proposal to send ‘willful without-ticket’ passengers in jail instead of imposing heavy fines on them. “The department is bearing a loss of Rs 60 million per week due to ticket dodgers.”
To another question, he said that different departments of federal and provincial government had to pay Rs 2715.41 million to Pakistan Railways on account of freight and level crossing maintenance charges, etc.
Giving details, he said Pakistan Railways has total outstanding amount against the departments of
federal government is Rs 945.009 million and Rs. 1770.401 million against the provincial government
departments.
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