SAN FRANCISCO: Samsung said Monday it was delaying the launch of its folding smartphone after trouble with handsets sent to reviewers.
Some reviewers who got their hands on the Galaxy Fold early reported problems with screens breaking.
Samsung said it decided to put off this week’s planned release of the Fold after some reviews “showed us how the device needs further improvements.”
The South Korean consumer electronics giant planned to announce a new release date for the Galaxy Fold in the coming weeks.
Initial analysis of reported problems with Galaxy Fold screens showed they could be “associated with impact on the top and bottom exposed areas of the hinge,” Samsung said.
There was also an instance where unspecified “substances” were found inside a Galaxy Fold smartphone with a troubled display, according to the company.
“We will take measures to strengthen the display protection,” Samsung said.
“We will also enhance the guidance on care and use of the display including the protective layer.”
A handful of US-based reporters were given the flagship Galaxy Fold phones, priced at $1,980, ahead of the model’s official release, and they reported screen issues within days of using the devices.
Samsung spent nearly eight years developing the Galaxy Fold, which is part of the leading smartphone maker’s strategy to propel growth with groundbreaking gadgets.
The company essentially gave reviewers a “beta product” without enough information, such as not to peel off a protective coating meant to be permanent, according to independent technology analyst Rob Enderle.
“It was all avoidable for a company the size of Samsung,” Enderle said.
The failure of a “halo product” meant to showcase innovation and quality could tarnish the brand and send buyers to rivals.
“If a halo product fails, people don’t trust that you build quality stuff,” Enderle said.
“It can do incredible damage. And Huawei is moving up like a rocket, so this could be good for Huawei.”
US delays Huawei ban for 90 days
WASHINGTON: US officials have issued a 90-day reprieve on their ban on dealing with Chinese tech giant Huawei, saying breathing space was needed to avoid huge disruption.
A Commerce Department filing said the delay does not change the ban imposed by President Donald Trump on national security grounds, an action with major implications for US and Chinese technology firms.
Instead, it grants a temporary license that will allow Huawei to continue doing business with American firms.
“The Temporary General License grants operators time to make other arrangements and (gives) the Department space to determine the appropriate long term measures for Americans and foreign telecommunications providers that currently rely on Huawei equipment for critical services,” said Secretary of Commerce Wilbur Ross.
“In short, this license will allow operations to continue for existing Huawei mobile phone users and rural broadband networks.”
U.S. ban not to affect Huawei’s high-end and 5G products: Ren
SHENZHEN: The U.S. restrictions will definitely not affect Huawei’s high-end products, particularly in the 5G sector, said Ren Zhengfei, founder and president of Huawei Technologies Co., Ltd. on Tuesday.
The Bureau of Industry and Security (BIS) of the U.S. Department of Commerce earlier put Huawei and its affiliates on an “Entity List,” which would restrict the sale or transfer of U.S. technologies to the company.
At present, the ban will have an impact on Huawei’s low-end products, Ren said.
Huawei should not be restricted just because of its leading technology position, Ren told reporters.
“Our work is to benefit the whole humankind,” he said, adding that Huawei’s 5G equipment would greatly reduce the cost of the global telecom networks construction.
Huawei says discussing with Google how to deal with US ban
BEIJING: Huawei founder Ren Zhengfei on Tuesday said the company was discussing with Google how to deal with a US ban on companies selling or transferring US technology to Huawei.
The talks come after the US internet giant, whose Android mobile operating system powers most of the world’s smartphones, said this week it was beginning to cut ties with Huawei in light of the ban.
Google is a “highly responsible company,” Ren said, and that the two sides were “discussing how to create a response plan”.