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Telenor to shut down all 17 customer centres across Pakistan

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  • Post category:Business / Pakistan
  • Post last modified:05/01/2017
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KARACHI (JAN 05, 2017): Telecommunication firm Telenor Pakistan announced today that it has decided to close all 17 company-owned sales and service centres across the country this month.

The second largest mobile phone service provider said it will serve customers through 289 technologically advanced franchises across the country.

“It has been decided to divest these [17] Telenor operated Sales & Service Centres nationwide starting January 2017,” the firm said in a statement.


“With the changing dynamics of industry, customer demands and technology, it is now possible to serve customers in a better, faster and more efficient way through various other means,” it said.

“The move, primarily in line with Telenor’s long-term ambitions to empower its customers, will however impact the company’s S&SC staff linked with these channels who have been offered a Voluntary Severance Scheme (VSS),” added the handout.

“Under the VSS, Telenor Pakistan is offering a payout of up to seven gross salaries, including payment in lieu of notice period, plus other benefits that include medical allowances, in addition to annual bonus (2.25 salaries) and gratuity for eligible employees under the company policy,” it explained.

According to Pakistan Telecommunication Authority (PTA), the firm has a customer base of 38.47 million.


Telenor Pakistan is owned by the Norwegian Telenor Group, which is an international provider of voice, data, content and mobile communication services in 13 markets across Europe and Asia.